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Please read the following important terms and conditions before you buy anything on our website and check that they contain everything you want and nothing that you are not willing to agree to.
These terms and conditions of use set out:
In this contract:
'we', 'us' or 'our' means Lilac Library's Ltd; and
'you' or 'your' means the person using our site to buy goods from us.
If you have any questions about this contract or any orders you have placed, please contact us by sending an email to support@lilaclibrary.co.uk.
We are Lilac Library's Ltd, a company registered in England and Wales under company number 15658694.
Our registered office is at: Oak View Ashurst Bridge Road, Totton, Southampton, SO40 7EA.
The details of this contract will not be filed by us. Please print out or save a copy of this contract for your records as we will not save a copy for you.
We reserve the right, at our sole discretion, to update, change or replace any part of contract by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website following the posting of any changes to this contract constitutes acceptance of those changes.
1.1 If you buy goods on our site you agree to be legally bound by this contract.
1.2 These terms and conditions apply to all users of the site, including without limitation, to users who are browsers, vendors, customers, merchants and/or contributors of content.
1.3 This contract is only available in English. No other languages will apply to this contract.
1.4 When buying any goods on our site you also agree to be legally bound by our website terms and conditions and any documents referred to in them.
2.1 We are required to give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please:
2.1.1 click on the 'key information' button;
2.1.2 read the acknowledgement email (see clause 4.3); or
2.1.3 contact us using the contact details at the top of this page.
2.2 The key information we give you by law forms part of this contract (as though it is set out in full here).
2.3 If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.
3.1 Our Privacy Policy is available at https://www.lilaclibrarys.com/policies/privacy-policy.
3.2 Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.
4.1 Below, we set out how a legally binding contract between you and us is made.
4.2 You place an order on the site by adding the products to your cart and purchasing the contents of your basket on checkout. Please read and check your order carefully before submitting it. You will be able to correct any errors before submitting your order to us.
4.3 When you place your order at the end of the online checkout process (e.g. when you click on the 'Pay now' button), we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted by us.
4.4 We may contact you to say that we do not accept your order. This is typically, but not limited to, for the following reasons:
4.4.1 the goods are unavailable;
4.4.2 we cannot authorise your payment;
4.4.3 you are not allowed to buy the goods from us (for example, because you are under age to order the selected goods);
4.4.4 we are not allowed to sell the goods to you;
4.4.5 you have ordered too many goods;
4.4.6 there has been a mistake on the pricing or description of the goods; or
4.4.7 we have any questions or concerns about your order or payments.
4.5 We will only accept your order when we email you to confirm this (Confirmation Email). At this point:
4.5.1 a legally binding contract will be in place between you and us; and
4.5.2 we will dispatch the goods to you.
4.6 If you are under the age of 18 you may buy any goods from the site. You may not be able to buy certain goods because you are under the required age. These are set out on the relevant webpage for the goods.
5.1 You have the right to cancel this contract within 14 days without giving any reason.
5.2 The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the first product.
5.3 To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement in an email to support@lilaclibrary.co.uk
5.4 To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
5.5 We may cancel any order by providing notice to you if:
5.5.1 for any reason beyond our control, we cannot supply the contracted goods;
5.5.2 we conclude that any sums due to us are not paid; or
5.5.3 we are advised or conclude that your credit standing is not satisfactory.
6.1 If you cancel this contract, we will reimburse to you any payments received from you in respect of the products purchased. We will not reimburse you for the costs of delivery.
6.2 We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
6.3 We will make the reimbursement without undue delay, and not later than:
6.3.1 14 days after the day we received back from you any goods supplied; or
6.3.2 (if earlier) 14 days after the day you provide evidence that you have returned the goods; or
6.3.3 if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
6.4 We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
6.5 We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
6.6 If you have received the goods:
6.6.1 you shall send back the goods to us without undue delay and in any event not later than 28 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 28 days has expired;
6.6.2 You will have to bear the direct cost of returning the goods; and
6.6.3 you are only liable for any diminished value of the goods resulting from the handling, other than what is necessary to establish the nature, characteristics and functioning, of the goods.
7.1 If you are a customer located in the European Union (EU), you have the right to withdraw from this contract within 14 days without giving any reason, in accordance with applicable EU consumer protection law.
7.2 To exercise your right of withdrawal, you may use the dedicated Withdrawal button available on our website. This button is provided in compliance with EU regulations requiring ecommerce stores to make the withdrawal process easily accessible to EU customers. Clicking the Withdrawal button will initiate the withdrawal process and provide you with the relevant steps to complete your request.
7.3 Alternatively, you may exercise your right of withdrawal by contacting us directly at support@lilaclibrary.co.uk with a clear statement of your decision to withdraw from the contract.
7.4 The withdrawal period will expire 14 days from the day on which you, or a third party nominated by you (other than the carrier), takes physical possession of the goods.
7.5 To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of your right to withdraw before the withdrawal period has expired.
7.6 If you withdraw from this contract, we will reimburse all payments received from you, excluding delivery costs, without undue delay and no later than 14 days from the day on which we are informed of your decision to withdraw. We will use the same means of payment as you used for the initial transaction unless expressly agreed otherwise.
7.7 We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is earlier. You shall return the goods without undue delay and in any event no later than 14 days from the day on which you communicate your withdrawal to us. You will bear the direct cost of returning the goods.
8.1 We use a variety of different service providers to deliver our goods which will depend on the delivery address of your order. During the online checkout process, you will be given available delivery options to choose from.
8.2 The estimated date for delivery of the goods is set out in the Confirmation Email (see clause 4.5).
8.3 If something happens which is outside of our control and affects the estimated date of delivery, you will be provided with a revised estimated date for delivery.
8.4 Delivery will take place at the address specified by you when you placed your order with us.
8.5 Unless you and we agree otherwise, if we cannot deliver your goods within 30 days of the date of your Confirmation Email, we will:
8.5.1 let you know;
8.5.2 cancel your order; and
8.5.3 give you a refund.
8.6 You are responsible for the goods once they have been delivered to the address specified by you when you placed your order with us. In other words, the risk in the goods passes to you when you take, or a third party nominated by you takes, possession of the goods.
8.7 We may deliver your goods in instalments. the details of this will be provided within the Confirmation Email.
9.1 We will do all that we reasonably can to ensure that all of the information you give us when paying for the goods is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or our Privacy Policy (see clause 3) or breach by us of our duties under applicable laws, we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.
9.2 Your credit card or debit card may be charged when the goods, subscription or pre-order is placed or ordered, and you have received a confirmation email.
9.3 All payments by credit card or debit card need to be authorised by the relevant card issuer. We may also need to use extra security steps.
9.4 If your payment is not received by us and you have already received the goods, you must:
9.4.1 pay for such goods as soon as possible and in any case within 28 days; or
9.4.2 return them to us as soon as possible and in any case within 28 days. If so, you must keep the goods in your possession, take reasonable care of them (including ensuring that you follow any instructions or manuals given with the goods) and not use them before you return them to us.
9.5 If you do not pay for the goods and fail to return them in accordance with clause 9.4, we may collect the goods from you at your expense. We will try to contact you to let you know if we intend to do this.
9.6 Nothing in this clause affects your legal rights to cancel the contract during the cancellation period as set out in clauses 5 and 6.
9.7 All prices are in pounds sterling (£) (GBP) and include VAT at the applicable rate, but exclude delivery charges.
10.1 You have certain legal rights in relation to the nature of goods (also known as 'statutory rights'). The goods that we provide to you must be as described, fit for purpose and of satisfactory quality.
10.2 We are under a legal duty to supply you with goods that are in conformity with this contract.
10.3 The packaging of the goods may be different from that shown on the site.
10.4 While we try to make sure that:
10.4.1 all weights, sizes and measurements set out on the site are as accurate as possible, there may be a small tolerance of up to 5% in such weights, sizes and measurements in the goods; and
10.4.2 the colours of our goods are displayed accurately on the site, the actual colours that you see on your device may vary depending on the device that you use.
10.5 Any goods sold at discount prices, as remnants or as substandard, will be identified and sold as such. Please check that they are of a satisfactory quality for their intended use.
10.6 If we can't supply certain goods (such as a book that has been advertised for a subscription box), we may need to amend your order to provide you with alternative goods of equal or better standard and value. In this case:
10.6.1 we will let you know if we intend to do this but this may not always be possible; and
10.6.2 you can refuse to accept such substitutes, in which case we will offer you a refund or a replacement and let you know how long such an offer remains open for.
11.1 Your legal rights in relation to faulty goods (also known as 'statutory rights') are set out at the top of this page. They are a summary of some of your key rights. For more detailed information on your rights and what you should expect from us, please contact us using the contact details at the top of this page; or
11.2 Nothing in this contract affects your legal rights if the goods are faulty. You may also have other rights in law.
11.3 If your goods are faulty, please contact us using the contact details at the top of this page.
12.1 There may be information on our site or in this contract that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in this contract or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
12.2 We have no obligation to update, amend or clarify information in this contract or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in this contract or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
13.1 You are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the this contract or of any related website, other websites, or the internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of this contract or any related website, other websites, or the Internet.
13.2 We reserve the right to terminate your use of this contract or any related website for violating any of the prohibited uses.
If this contract is ended, it will not affect our right to receive any money which you owe to us under this contract.
15.1 You agree to indemnify, defend and hold harmless Lilac Library and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable legal fees, made by any third-party due to or arising out of your breach of this contract or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
16.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:
16.1.1 losses that were not foreseeable to you and us when the contract was formed;
16.1.2 losses that were not caused by any breach on our part;
16.1.3 business losses; or
16.1.4 losses to non-consumers.
No one other than a party to this contract has any right to enforce any term of this contract.
In the event that any provision of this contract is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from this contract, such determination shall not affect the validity and enforceability of any other remaining provisions.
19.1 We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with the goods you ordered, our service to you or any other matter, please contact us as soon as possible using the contact details set out at the top of this page.
19.2 We will deal with any complaints that we receive through our internal complaints process.
20.1 The failure of us to exercise or enforce any right or provision of this contract shall not constitute a waiver of such right or provision.
20.2 This contract and any policies or operating rules posted by us on this site constitutes the entire agreement and understanding between you and us and governs your use of the site, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the contract).
Any ambiguities in the interpretation of this contract shall not be construed against the drafting party.
The Contract and any dispute or claim arising out of, or in connection with, it, its subject matter or formation (including non-contractual disputes or claims) shall be governed by, and construed in accordance with, the laws of England and Wales.
The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of, or in connection with, the Contract, its subject matter or formation (including non-contractual disputes or claims).
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