Shipping & Return
Review
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Once Upon a Broken Heart, The Ballad of Never After & A Curse for True Love alternate dust jackets designed by No0neDesigns.
Designed to fit..
💜UK Hardcover
💜US Hardcover
Dust Jacket measurements have been added... Show more
At Lilac Library, we do not accept returns. However, if an item arrives with defects or damage, please contact us at support@lilaclibrarys.com. If the product is determined to be damaged, we will send out a replacement free of charge. Please note that while we cover the shipping cost for the initial replacement, any further replacement shipping costs will be the responsibility of the customer.
You should expect to receive your refund or replacement within four weeks of notifying us, however, in many cases you will receive a refund or replacement more quickly.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
We aim to dispatch all merchandise within 2 weeks of ordering. Once dispatched, orders shipped to the UK should arrive within 3 days, while international orders should arrive within 5-7 days. Please note that once your order has been marked as dispatched, it may take up to 7 days for your tracking information to update.
For special edition books, we aim to dispatch them within the timeframe notified on the original listing. Please refer back to the original listing for specific dispatch dates, and check our FAQ section for shipping updates. After dispatch, special edition books should arrive within 3 days in the UK and within 5-7 days internationally. Please allow up to 7 days for your tracking information to update once the order has been marked as dispatched.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
I absolutely love these covers, not are they good quality but they are just beautiful.
These are so stunning, good quality, and fit nicely on my books.
I’m in love with my dust jackets
gorgeous dust jackets and perfectly wrapped !
So my complaints mostly come from packaging which I’m still mixed about. The covers are absolutely gorgeous, which is why I paid more since it was shipping from the UK to US. My issue is with the packaging. They did a great job putting them in a hard tube to keep from getting damaged for overseas shipping, however, they were wrapped in tissue paper and the ends of the tissue paper were tucked inside too hard and basically crumpled the edges of the dust jackets.
I’m not sure how to even rectify it because they shipped from the UK and it will probably be a huge hassle to ask for refund/return/replacement. I will contact customer service to see how they handle and will update rating based on that once complete.
Again, review is based on packaging, NOT quality of covers.