Shipping & Returns

Shipping

We try to ship to every address in the world.*

We aim to dispatch our special edition books within the time frame notified on the original listing, and merchandise within 2 weeks of ordering. After dispatch, our products should arrive within 3 days in the UK and within 7-14 days internationally. Please allow up to 7 days for your tracking information to update once the order has been marked as dispatched.

If you have any further questions, contact us via: support@lilaclibrary.co.uk

*Please note: there are restrictions and delays for some international destinations, and on some products, outside of our control.

Returns Policy

At Lilac Library, we do not accept returns. However, if a product is damaged, as per our damage criteria, we will send out a replacement free of charge. Please note that while we cover the shipping cost for the initial replacement, any further replacement shipping costs will be the responsibility of the customer.

Take a look at our Refund Policy for more information.

Review

Customer Reviews

Based on 48 reviews

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100.0

100.0

K

Kim Orr

Stunning

I absolutely love these covers, not are they good quality but they are just beautiful.

L

Leah

These are so stunning, good quality, and fit nicely on my books.

K

Katherine Carrasquillo

Perfect

I’m in love with my dust jackets

R

REGISTO

gorgeous dust jackets and perfectly wrapped !

K

Kate Cunningham

Packaging Issues

So my complaints mostly come from packaging which I’m still mixed about. The covers are absolutely gorgeous, which is why I paid more since it was shipping from the UK to US. My issue is with the packaging. They did a great job putting them in a hard tube to keep from getting damaged for overseas shipping, however, they were wrapped in tissue paper and the ends of the tissue paper were tucked inside too hard and basically crumpled the edges of the dust jackets.

I’m not sure how to even rectify it because they shipped from the UK and it will probably be a huge hassle to ask for refund/return/replacement. I will contact customer service to see how they handle and will update rating based on that once complete.

Again, review is based on packaging, NOT quality of covers.

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